1. Limited Warranty on Creative Arms Products

This warranty is granted by Creative Arms, LLC.  This warranty is effective for one (1) year from the date of purchase and applies to the original owner of any firearm or suppressor (hereinafter “firearms”).  

Creative Arms firearms are warranted to be free from defects in material and/or workmanship under normal use and conditions for a period of one year from the date of purchase.  Any such defect, of which Creative Arms receives written notice by the original owner, will be remedied by Creative Arms without charge within a reasonable time after such notification and delivery of the firearm as provided below.

To obtain warranty coverage, you must contact Creative Arms to obtain a Return Authorization (“RA”) number. Creative Arms can be contacted via e-mail, phone or in writing. Creative Arms will collect your name, contact information and type of firearm with the model and serial number.  After an RA number is assigned, the firearm must be returned to Creative Arms at 1430 E. Fleming Ave., Des Moines, IA 50313 at the sender’s expense. It is recommended that shipments be insured by the owner, since Creative Arms will accept no responsibility for loss or damage in transit. Transportation and insurance charges for return to owner will be paid by Creative Arms if the claim is covered by the warranty.  It is important that the owner comply with all applicable federal, state and local laws and regulations in the shipment of firearms to Creative Arms.  

When mailing your firearm, include the model and serial number of the firearm and the description of the difficulty experienced.  In addition, your firearm must be accompanied by the RA number, your name, mailing address, phone number, and a copy of the bill of sale in the owner’s name or a copy of ATF Form 4473 indicating date of purchase.  Creative Arms will repair or replace the firearm and return it to customer free of chargeif in the judgment of Creative Arms the firearm is found to be defective within the warranty period.  Creative Arms will provide a written report to customer explaining its conclusions and actions if the firearm is not repaired or replaced.  This warranty does not cover any costs or expenses incurred in the removal and/or reinstallation of the firearm from mounting devices in ground vehicles, drones, aircraft or other installations.

UNDER NO CIRCUMSTANCES SHALL CREATIVE ARMS BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES WITH RESPECT TO ECONOMIC LOSS, INJURY, DEATH OR PROPERTY DAMAGE, WHETHER AS A RESULT OF BREACH OF THIS WARRANTY, NEGLIGENCE OR OTHERWISE.  Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Creative Arms will not be responsible for:

 

This warranty gives you specific legal rights. You may also have other rights that vary from State to State.

Note: All liability is excluded in the event that the instructions in the Creative Arms manual are not observed.

THE SOLE REMEDY UNDER THIS WARRANTY SHALL BE THE REPAIR OR REPLACEMENT FOR DEFECTIVE PARTS AS STATED ABOVE. THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES EITHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

2. Returns & Restocking Fees

There are NO returns on suppressors once you have received your tax stamp approval.

If your tax stamp is denied, you will be assessed a 25% restocking fee.

All other NFA items will be assessed a 25% restocking fee.  Returns are only accepted if the items are in their original condition and not damaged in any way.

For returns, you must contact our consumer service department at 515-645-5909 or email sales@creativewarms.com to request an RMA (return number) and receive return instructions.

3. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least 21 years of age in your state of residence, or that you are the age of majority in your state of residence, and you have given us your consent to allow any of your minor dependents to use or access this Site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your state (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms of Service will result in an immediate termination of your access to any and all Services provided by Creative Arms and may result in civil or criminal liability.

4. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services or any contact on the Site through which the Services are provided, without express prior written permission by Creative Arms, which permission may be withheld by Creative Arms for any reason. The headings used in this Terms of Service are included for convenience only and will not limit or otherwise affect these Terms of Service.

5. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and cannot be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or timelier sources of information. Any reliance on the material on this Site is at your own risk.

This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on this Site. Through your use of this Site, you agree that it is your responsibility to monitor changes to this Site.

6. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without prior notice. We reserve the right, at any time and for any reason, to modify or discontinue the Services (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Site or the Services provided by the Site.

7. PRODUCTS OR SERVICES

We have made every effort to display, as accurately as possible, the colors and images of our products. We cannot and do not guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right to, but are not obligated to, limit the sales of our products or use of our Services to any person, geographic region, or state of residency.  We may exercise this right on a case-by-case basis, in our sole discretion. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of Creative Arms. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

8. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries), or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree and expressly acknowledge that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or that violates any party’s intellectual property or these Terms of Service.

You agree and expressly acknowledge that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree and expressly acknowledge that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. Creative Arms takes no responsibility and assumes no liability for any Comments posted by you or any third-party.

 

10. ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our Site or in our Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders without prior notice (including after you have submitted your order).

If any information on this Site or in our Services or on any related website is inaccurate at any time, we undertake no obligation to update, amend or clarify information on this Site or in our Services or on any related website, including without limitation, pricing information, except as required by applicable law. No specified update or refresh date applied in the Services or on any related website, should be taken to indicate that all information in the Services or on any related website has been modified or updated.

11.DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Sites or Services will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable. You agree that from time to time we may remove our Site and our Services for indefinite periods of time or cancel our Site or Services at any time, without notice to you.

You expressly agree that your use of, or inability to use, our Services is at your sole risk. Our Site and Services and all products and services delivered to you through the Site are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case, shall Creative Arms, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Services, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

12.DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Sites or Services will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable. You agree that from time to time we may remove our Site and our Services for indefinite periods of time or cancel our Site or Services at any time, without notice to you.

You expressly agree that your use of, or inability to use, our Services is at your sole risk. Our Site and Services and all products and services delivered to you through the Site are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case, shall Creative Arms, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Services, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

13. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Creative Arms and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

14. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions of the Terms of Service.

15. TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Terms of Service for all purposes.

These Terms of Service are effective unless and until terminated by Creative Arms. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this Terms of Service at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

16. ENTIRE AGREEMENT

The failure by us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this Site or in respect to the Services provided constitutes the entire agreement and understanding between you and us and govern your use of the Site and our Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

17. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Iowa.

18.CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.